Privacy Policy Overview
At Blazeforge Quinth Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.
By using our services or providing us with your personal information, you agree to the practices described in this Privacy Policy.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Name, address, phone number, and email address
- Payment information (credit card details, billing address)
- Government-issued identification (passport, driver's license)
- Date of birth and nationality
- Special requests or preferences
- Emergency contact information
Automatically Collected Information
- IP address and browser information
- Device information and operating system
- Website usage patterns and preferences
- Location data (with your consent)
- Cookies and similar tracking technologies
Information from Third Parties
- Travel agencies and booking platforms
- Corporate travel departments
- Credit verification services
- Social media platforms (when you connect accounts)
How We Use Your Information
We use your personal information for the following purposes:
Service Provision
- Process reservations and manage your stay
- Provide requested hotel services and amenities
- Handle billing and payment processing
- Communicate about your reservation or services
Customer Service
- Respond to inquiries and requests
- Resolve complaints and disputes
- Provide customer support
- Follow up on your experience
Marketing and Communications
- Send promotional offers and updates
- Personalize marketing content
- Conduct market research and surveys
- Improve our services and offerings
Legal and Safety
- Comply with legal obligations
- Ensure guest and staff safety
- Prevent fraud and unauthorized activities
- Maintain security records
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in:
- Payment processing and financial services
- Reservation systems and technology platforms
- Marketing and advertising services
- Maintenance and security services
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights and property
- Ensure guest and staff safety
- Investigate potential violations of our policies
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- Encryption of sensitive data in transit and at rest
- Secure servers and firewalls
- Regular security assessments and updates
- Multi-factor authentication for staff access
Physical Safeguards
- Restricted access to data storage areas
- Secure disposal of physical documents
- Surveillance and security systems
- Staff background checks
Administrative Safeguards
- Regular staff training on privacy practices
- Clear data handling policies and procedures
- Incident response and breach notification protocols
- Regular privacy impact assessments
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
- Obtain information about how we process your data
Correction and Updates
- Request correction of inaccurate information
- Update your contact preferences
- Modify your marketing communication settings
Deletion and Restriction
- Request deletion of your personal information
- Restrict processing of your data
- Object to certain types of processing
Marketing Opt-Out
You can opt out of marketing communications at any time by:
- Clicking unsubscribe links in our emails
- Contacting us directly
- Updating your preferences in your account
Cookies and Tracking Technologies
What Are Cookies
Cookies are small data files stored on your device that help us improve your experience on our website.
Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Performance Cookies: Help us analyze website usage
- Functional Cookies: Remember your preferences
- Marketing Cookies: Used for targeted advertising
Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
International Data Transfers
As a Canadian hotel, we primarily process data within Canada. However, some of our service providers may be located in other countries. We ensure appropriate safeguards are in place for any international data transfers.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
Guest registration information is typically retained for 7 years in accordance with Canadian regulations.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing notice during your next stay
Your continued use of our services after changes take effect constitutes acceptance of the updated policy.